Terms and Conditions of Sale
ABCUL eLearning Standard Terms: By clicking the 'Accept' button you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
It is ABCUL's policy to treat those buying our services and products in a fair and honest way. You should note that your statutory rights under the current consumer protection laws are not affected.
Payment
The course fee must be paid in full prior to the course date, either at the time of booking or on receipt of invoice. ABCUL eLearning reserves the right to re-allocate the course place to another delegate if fees are not paid on time.
Prices
The prices quoted on this site and in our brochures are correct at the date of publication (that is the earliest course date published within a brochure) and for 90 days thereafter. ABCUL eLearning reserves the right to adjust these prices in order to meet their true cost outside this period. All prices shown include VAT where applicable.
Transferring Courses
If a delegate wishes to transfer a booking to a later course, they can do so up to 48 hours before the original course start date in writing by email to elearning@abcul.org. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. A delegate will only be allowed to make one transfer per course.
Cancellation of Courses
All cancellations to bookings must be received in writing at least 48 hours prior to the start of a course by email to elearning@abcul.org. If a booking is cancelled between 24-48 hours, or if the delegate fails to attend the course, the full course fee will be paid.
Refund Policy
This refund policy is in accordance with the EU Distance Selling Directive which came into force in 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor face to face.
Your Rights as a Consumer
In accordance with the above law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a refund. You do not need to give a reason for cancelling your purchase. Should you choose to cancel, we will refund your payment within 30 days of your cancellation.
Conditions of the Refund
All access to the ABCUL eLearning website is governed by a unique password and code. The password and code is part of a system which protects the security of the resource and enable monitoring by ABCUL of usage by any individual. In the case of the request for a refund, ABCUL reserves the right to track usage by an individual (through his/her own unique code) of -
- specific 'pages' visited
- frequency of use
- time period of use
No refund will be granted if ABCUL has cause to believe that an individual has undertaken significant usage of the resource OR has printed off selected material.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us at elearning@abcul.org or write to us at the following address:
ABCUL eLearning
Holyoake House
Hanover Street
Manchester
M60 0AS
Refunds due to cancellation
Should you cancel your purchase within this 7 day 'cooling off' period, we will refund your payment. Your refund will be made by cheque which will be posted to you within 30 days of your cancellation.
Changing Delegate Details
There will be no charge if a substitute person wishes to replace the original delegate. Please email elearning@abcul.org to inform us of any change to the original booking.
Cancellation of Courses by ABCUL eLearning and Changes to Course Content
ABCUL eLearning courses are constantly updated and improved and ABCUL reserves the right to alter any of the courses' content without prior notice. ABCUL reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund.
Course Notes and Training
The notes and training for ABCUL eLearning courses cannot be relied upon for legal interpretation. Neither ABCUL nor its employees, trainers or consultants can accept responsibility for delegates' actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes. If in doubt, consult a lawyer.
Discounts and Special Offers
Any discounts offered on ABCUL eLearning courses are exclusive. In the case of special offers these will be applied only when the relevant code is quoted at the time of booking.
Data Protection and Privacy
Any details which you provide to us from which we can identify you are held and processed in strict confidence and will never be passed on to third party organisations. Further details are set out in our Privacy Policy.
Law Governing the Terms
Use of this web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.
Jurisdiction
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this web site and its use and these Terms. This web site is aimed at users in the United Kingdom. Where UK regulatory authorities have jurisdiction over the contents of this web site, ABCUL has attempted to ensure compliance with the requirements of such regulatory body. No representation or warranty is made as to whether the information available in this web site complies with the regulatory regime of countries other than the United Kingdom.
Copyright
Copyright in the website and all its contents, including eLearning courses, its design, text and graphics and their selection and arrangement, is owned by or licensed to ABCUL. You are allowed to download and print content from the website for your personal, non-commercial use only. You agree not to reproduce, retransmit, broadcast in any media, post on any network computer, duplicate, copy, commercial exploit or transfer this website or its contents without prior written permission.
All trademarks, service marks and trade names in this website are proprietary marks of ABCUL. The use of these marks without prior authorisation in writing by ABCUL is prohibited. Violation will lead to prosecution.
Guarantee
We feel confident that we can unequivocally guarantee your total satisfaction with our services and products. You should note that your statutory rights under the current consumer protection laws are not affected.
How to Contact Us
If you have any questions or queries regarding any of the services or products on the ABCUL eLearning website, please contact us as follows:-
ABCUL
Holyoake House
Hanover Street
Manchester
M60 0AS
Email elearning@abcul.org Tel 0800 954 0661
(9.30 - 4.30 every day except public holidays and bank holiday)
Registration No. 23136R VAT Reg. No. 759 3504 06
