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Developing an Effective Customer Service Strategy

Course dates

  • 05 Nov 2014 at 2pm (60 to 90 minutes)

Course prices

  • Price for ABCUL member credit unions: £45.00
  • Price for others: £60.00
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Course details

How does your credit union manage customer service? Do you have a plan and follow it - or do you just ‘wing it’? If you want to manage your credit union’s customer service efforts, you need to develop and implement an effective customer service strategy.

Aimed at member facing individuals and team leaders. this course explores strategies and good practice in providing effective customer service in the credit union.

Content:

  • The importance of customer service
  • Making an impression
  • Good practice
  • Handling member service situations

Who is this course aimed at?: Team leaders and member facing individuals.

Course Ref: V131

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